If you have any problem with your order or you are not fully satisfied with the item you purchased, please contact me (droolwool@gmail.com) so that together we can find the best solution!
Cancelations:
If you wish to cancel and order, please do it within the 2 following days of the purchase (the time that I take to process the order is 3 days), this allows me not to ship the package. It's speedier this way to make the return of your payment.
Returns:
You have the right to withdraw your order within 14 of the arrival of your order. Contact me by Zibbet contact form, or email : droolwool@gmail.com.
*Please note that you are responsible for the return shipping costs.
If you are returning a package outside the European Union, it must be returned with the inscription : "Returned item / merchandise" to avoid any Customs charges.
You will be refunded of the amount payed ( excluding shipping costs) within 14 days of the arrival of the returned item. The refund will be made trough Paypal.
*Please note that if the item arrives damaged or is lost in the mail, I reserve the right to deduct from or not refund any of the payed amount.
*You are responsible for any and all duties and customs charges that may be incurred.
Refunds:
You will be fully refunded in case the item is lost or damaged while shipping. You must provide some kind of proof , such as photos or mail service declaration. I'll do my best to check the situation with my mail provider.
*Exchanges are not accepted.
* Cancellations and Returns are not accepted when the pieces are Custom made.
Any question you might have, please contact me thought Zibbet contact form, or by email droolwool@gmail.com.
This shop has a online Complaint Book / Livro de Reclamações:
https://www.livroreclamacoes.pt/inicio
Regulatory Entity:
ASAE
Autoridade de Segurança Alimentar e Económica
Rua Rodrigo da Fonseca, nº 73
1269-274 Lisboa
Tel. 217 983 600
Fax: 217 983 654
Email: correio.asae@asae.pt
Care Instructions:
This Art Toy is made in wool felt, a textile material, so the following care cautions apply :
- Do not wet and/or rub the piece.
- Although my technique makes my pieces quite sturdy, do not apply any strong pressure to the piece.
Thank you!