If you have any problem with your order or you are not fully satisfied with the item you purchased, please contact me (firstname.lastname@example.org) so that together we can find the best solution!
If you wish to cancel and order, please do it within the 2 following days of the purchase (the time that I take to process the order is 3 days), this allows me not to ship the package. It's speedier this way to make the return of your payment.
You have the right to withdraw your order within 14 of the arrival of your order. Contact me by Zibbet contact form, or email : email@example.com.
*Please note that you are responsible for the return shipping costs.
If you are returning a package outside the European Union, it must be returned with the inscription : "Returned item / merchandise" to avoid any Customs charges.
You will be refunded of the amount payed ( excluding shipping costs) within 14 days of the arrival of the returned item. The refund will be made trough Paypal.
*Please note that if the item arrives damaged or is lost in the mail, I reserve the right to deduct from or not refund any of the payed amount.
*You are responsible for any and all duties and customs charges that may be incurred.
You will be fully refunded in case the item is lost or damaged while shipping. You must provide some kind of proof , such as photos or mail service declaration. I'll do my best to check the situation with my mail provider.
*Exchanges are not accepted.
* Cancellations and Returns are not accepted when the pieces are Custom made.
Any question you might have, please contact me thought Zibbet contact form, or by email firstname.lastname@example.org.
This shop has a online Complaint Book / Livro de Reclamações:
This Art Toy is made in wool felt, a textile material, so the following care cautions apply :
- Do not wet and/or rub the piece.
- Although my technique makes my pieces quite sturdy, do not apply any strong pressure to the piece.